22bet Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between the 22bet platform and the user. 22bet is an online gaming and sports betting platform that provides services in Bengali for Bangladeshi users.

In addition to these Terms, separate special conditions may apply to certain services offered on the platform. Those special conditions supplement these general terms. In the event of a conflict, the special conditions will take precedence.

22bet reserves the right to modify, suspend or discontinue its services at any time. Users will be notified appropriately of any significant changes to the service. It is the user's responsibility to check these terms regularly and stay informed of any updates.

To learn more about 22bet and get an overview of the platform, you are encouraged to read our About Us page.

2. Account Registration

Every user wishing to open an account at 22bet must meet the following conditions:

• Each individual may create only one account. If a person is found to hold multiple accounts, all accounts may be closed.
• All information provided at the time of registration must be true, accurate and complete. Providing false information may result in the account being cancelled.
• The name, date of birth and contact details used for the account must belong to the user themselves.
• 22bet may request supporting documents at any time for identity verification. If the required documents are not submitted, account activity may be restricted.
• Operating an account on behalf of or in the name of a third party is strictly prohibited.

If any of the user's details change after registration, it is mandatory to notify 22bet immediately.

2.1 Identity Verification (KYC)

Identity verification (Know Your Customer) may be required before processing a withdrawal or when depositing a significant amount. This process may involve submitting a copy of a national identity card or passport along with proof of address.

Withdrawals may be delayed until KYC is completed. However, this is a one-time process — once verification is done, it does not need to be repeated for future transactions.

3. Age and Eligibility

22bet reserves the right to verify age and location. If an account holder is found to be under 21, that account will be closed immediately and all winnings earned through that account may be forfeited.

Where there is any doubt about a user's age or identity, the account may be temporarily suspended and additional verification may be requested.

4. Account Security

It is the user's responsibility to keep all account login details — username, password and any security codes — completely confidential. This information must not be shared with anyone.

• Keep your password strong — use a combination of uppercase and lowercase letters, numbers and special characters.
• Use a different password for each site.
• If you suspect unauthorised access to your account, contact 22bet via live chat immediately.
• Always log out after using a public or shared device.

22bet will not be held responsible for any unauthorised activity on an account resulting from the user's own negligence. However, 22bet maintains SSL encryption and modern security measures to protect accounts on its end.

5. Deposits and Withdrawals

The following methods are currently available for deposits and withdrawals at 22bet: bKash, Nagad, Rocket and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank).

5.1 Deposit Rules

• The minimum deposit amount is ৳100 (the same across all methods).
• The payment method used for a deposit must be registered in the account holder's own name.
• Funds sent through a third party will not be accepted and such transactions may be returned.
• If a deposit is delayed due to a technical issue, support is available via live chat.

5.2 Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawal requests generally take between 15 minutes and 2 hours to process.
• It is recommended that the withdrawal method match the method used for the deposit.
• Withdrawals may be delayed if identity verification (KYC) has not been completed.
• Withdrawals may be temporarily suspended during an investigation or if suspicious activity is detected.

6. Bonuses and Promotions

22bet offers various bonuses and promotional offers. Each bonus has specific terms that must be read in full before claiming.

6.1 Welcome Bonus

New account holders will receive a 120% bonus on their first deposit, up to ৳8,000. For example: depositing ৳1,000 will earn a bonus of ৳1,200, giving a total balance of ৳2,200. To withdraw this bonus, the bonus amount must be wagered 20 times (৳1,200 × 20 = ৳24,000).

6.2 General Bonus Rules

• Each bonus offer has a set expiry period. Unused bonuses will be cancelled after the expiry date.
• A user may not claim the same bonus more than once, unless the bonus terms state otherwise.
• The payment method used to claim a bonus must be the method registered with the account.
• Attempting to obtain bonuses fraudulently may result in the account being closed and all bonuses being cancelled.
• 22bet reserves the right to modify or discontinue any bonus offer.

6.3 Other Promotional Offers

In addition to the welcome bonus, 22bet offers regular members weekly rewards, slot festival bonuses, Friday special offers, birthday rewards and referral bonuses. Each offer has its own wagering requirements and expiry period. Full details will be available on the 22bet platform when offers are active.

7. Betting Rules

22bet offers sports betting, casino games and live casino services. Certain specific betting rules must be followed for each of these categories.

7.1 Bet Validity

• Once confirmed, a bet cannot be changed or cancelled, unless 22bet itself cancels it due to a technical error.
• 22bet reserves the right to cancel bets placed at clearly erroneous odds. In such cases, the stake will be returned.
• Bets placed after the outcome of an event has been confirmed will be considered void.

7.2 Cancelled and Postponed Matches

If a sporting event is cancelled or does not conclude within the designated timeframe, stakes placed on that event will generally be returned. However, different rules may apply in certain specific markets, which will be clearly stated at the time of placing the bet.

7.3 Casino and Live Casino

Casino games operate using RNG (Random Number Generator) technology, which determines the outcome of every spin or round entirely independently. Live casino games are conducted in real time with professional dealers.

If a game is interrupted mid-round due to a technical fault or network issue, 22bet will attempt to issue a refund where applicable. The final decision on such matters rests with 22bet.

8. Prohibited Activities

The following activities are strictly prohibited on the 22bet platform:

• Creating multiple accounts for the same person.
• Selling, transferring or renting an account to another person.
• Using multiple accounts to exploit the bonus system or coordinating bets to guarantee a bonus ("bonus hunting").
• Using automated software, bots or algorithms to place bets or operate games.
• Attempting to influence outcomes through any fraudulent means.
• Using the platform for money laundering or any other illegal financial activity.
• Using another user's identity or operating an account under false information.

If any of the above violations are proven, the account will be closed immediately, the balance may be forfeited and legal action may be taken where applicable.

9. Account Closure

9.1 Closure at the User's Request

A user may close their account at any time. To do so, the 22bet support team must be contacted via live chat or email. The user will be given the opportunity to withdraw any available balance before the account is closed; however, any bonus subject to incomplete wagering requirements will be cancelled.

If you wish to temporarily restrict or take a break from play for responsible gaming purposes, the self-exclusion and limit-setting options described on the Responsible Gaming page are available.

9.2 Closure at 22bet's Initiative

22bet reserves the right to close any account without prior notice in cases of terms violations, fraud, false information or suspicious activity. In such situations, a decision will be made after review as to whether the portion of the balance equivalent to the deposit amount (excluding bonuses) will be returned.

10. Limitation of Liability

22bet strives to operate its services to the highest standard. However, 22bet's liability is limited in the following areas:

• Losses caused by internet connectivity issues or the user's device.
• Delays or errors by third-party payment providers.
• Unforeseen technical failures or the consequences of a cyberattack.
• Any loss resulting from the user's own negligence or deliberate breach of the terms.
• Financial losses from gaming or betting — 22bet expressly acknowledges that the risk of losing money in gambling is always present.

22bet never guarantees winnings or a specific income. All betting and gaming carries financial risk and players must remain aware of that risk.

11. Privacy

22bet is committed to protecting the personal information of its users. Information collected at the time of registration is used solely for service delivery, identity verification and promotional communications.

22bet uses SSL encryption to protect data. User information is not passed to third parties except where required by law or in response to a legitimate request from the authorities.

Read the Privacy Policy page to learn in detail about how 22bet collects, stores, and uses your information. It contains full details on the cookie policy, data retention, and your rights.

12. Changes to Terms

22bet reserves the right to change these terms and conditions, in part or in full, at any time. In the case of significant changes, an effort will be made to notify users via email or platform notification.

If a user continues to use the platform after any changes, they will be considered to have accepted the updated terms. It is therefore recommended to check this page regularly.

If you have any questions about the interpretation of a term or find something difficult to understand, contact 22bet using the 24/7 live chat support. You can also visit the Frequently Asked Questions (FAQ) page for answers to common queries.