22bet's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications of the 22bet platform. When you create an account on 22bet, make a deposit, or use betting or casino services, you voluntarily provide us with certain personal information. This policy explains in detail how that information is handled.

This policy is an integral part of the Terms and Conditions and both documents should be read together. By using 22bet's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please contact us before using our services.

This policy applies specifically to users residing in Bangladesh. All our data processing activities are carried out in compliance with applicable laws and regulations.

2 Data Collection

22bet collects user information in the following ways:

2.1 Directly Provided Information

Information you provide directly at the time of account registration includes:

• Full name and date of birth
• Email address and mobile number
• Home address and nationality
• National ID or passport details (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket, or bank account information

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login time and date logs
• Navigation patterns on the platform and preferred game categories
• Transaction history and betting activity records

2.3 Information Received from Third Parties

We may lawfully receive certain information from payment processors, identity verification services, and some technology partners. This information is used solely to improve account security and service quality.

3 Purpose of Data Use

22bet uses collected information for the following purposes:

3.1 Account Management and Service Delivery

• Verifying user identity and keeping accounts secure
• Processing deposits, withdrawals, and other financial transactions
• Activating bonuses and promotional offers
• Responding to customer service requests — via live chat and email
• Managing VIP programme activities

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Detecting multiple accounts
• Ensuring compliance with applicable laws and regulations
• Supporting the implementation of responsible gaming policies and identifying at-risk behaviour

3.3 Service Improvement and Communication

• Improving platform performance and user experience
• Sending important updates, transaction notifications, and security-related information
• Informing users about relevant offers based on their preferences (only with consent)

4 Data Storage and Security

4.1 Retention Period

22bet retains user data for as long as the account remains active. Even after an account is closed, data may be kept for a defined period due to legal obligations and financial transaction records. Data from inactive accounts is securely deleted or anonymised after the specified period.

4.2 Technical Security Measures

22bet applies multiple technical measures to keep your data secure:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Firewall and intrusion detection systems
• Two-factor identity verification (OTP-based)
• Regular security audits and vulnerability testing
• Encrypted database storage for sensitive information
• Internal access controls — only authorised staff can view data

4.3 Response to a Data Breach

If a gap in data security occurs for any reason, we will notify affected users as quickly as possible and take the necessary corrective steps.

5 Sharing Data with Third Parties

22bet never sells your personal information to third parties for commercial purposes. However, in certain circumstances, data may be shared with the following parties:

5.1 Service Provider Partners

• Payment processors — bKash, Nagad, Rocket, and banking partners (to complete transactions)
• Identity verification service providers
• Technology and cloud service providers (only under contractual confidentiality terms)
• Game software studios (such as Evolution, Pragmatic Play — only information necessary for managing gameplay)

5.2 Legal Obligations

We may be required to provide certain information in response to court orders, lawful requests from investigative authorities, or requirements under applicable law. In such cases, we will share only the information relevant to the legal requirement.

5.3 Business Transfer

If a business restructuring or merger occurs for any reason, data may be transferred to the new entity. In that case, the terms of this privacy policy will remain in effect and users will be notified in advance.

6 Cookies and Tracking Technologies

6.1 Use of Cookies

The 22bet platform uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used for session management, remembering login status, and saving user preferences.

6.2 Types of Cookies

• Essential cookies: Required for the basic functioning of the platform — these cannot be disabled.
• Functionality cookies: Help remember your preferred language, display settings, and similar preferences.
• Analytics cookies: Used to analyse platform usage patterns in order to improve service quality.
• Security cookies: Prevent fraudulent activity and unauthorised access.

6.3 Cookie Controls

Cookies can be managed from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 User Rights

As a user of the 22bet platform, you have the following rights over your own data:

7.1 Right to Access Data

You may request at any time to know what information 22bet holds about you. Such requests made to our support team will be responded to within a defined timeframe.

7.2 Right to Correct Data

If any information held in your account appears to be incorrect or incomplete, you may request a correction. Updating your name, contact details, and other personal information is generally available directly from account settings.

7.3 Right to Delete Data

In certain circumstances you may request the deletion of your data. However, it may not be possible to delete all data immediately due to legal obligations, ongoing disputes, or the need to retain transaction records.

7.4 Right to Object to Processing

You may object to marketing communications or specific types of data processing. Notification preferences can be changed through account settings or via the support team. Further details on contacting the organisation are available on our About Us page.

8 Minor Protection

All 22bet services are for persons aged 21 or over only. We verify date of birth during the registration process and persons under 21 are not permitted to open an account.

If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects that a minor is using our platform, please contact our support team.

More information on minor protection and controlling gaming limits is discussed in detail on our Responsible Gaming page.

9 Policy Changes

22bet reserves the right to amend this privacy policy as needed. The policy may be updated due to legal changes, adoption of new technologies, or an expansion of services.

If any significant change is made, we will notify users in advance via their registered email or an in-app notification on their account. The date of the change will be clearly stated at the top of the page. Continued use of the platform after a policy change will be considered as acceptance of the new terms.

If you have questions about any changes or want more detail about the current policy, you will find answers to common questions on our FAQ page — for more specific questions, contact the support team directly.

10 Contact

If you have any questions, objections, or requests to access or delete your data regarding this privacy policy, please contact us. Our support team is available seven days a week, twenty-four hours a day, to respond in Bengali and English.

An initial response to privacy-related requests is generally provided within business days of receipt. Complex requests may take longer — however, we will always keep you informed of progress.